RCN Customer Promise

We are passionate about our members and customers. Ensuring you receive the very best customer experience is our highest priority. Our promise to you is simple: you will receive a high standard of customer service every time you contact the RCN.

Here is what you can expect from us:

1. We will be welcoming and supportive when you contact us

2. We will take pride in our professional appearance and behaviour

3. We will respond promptly to all enquiries, guaranteeing a response within 24 hours on weekdays

4. We will ensure our responses are clear, honest and fair

5. We will keep you fully informed of any updates, changes or delays that affect you

6. We will work in partnership with you

7. We will take feedback seriously and use it to improve our services

8. We will make you proud to be members and customers of the RCN.

If you feel we have not lived up to our promise we’d like to hear from you. Please let us have your feedback – good or bad.

Should you feel that we’ve really let you down, then we’d like to know more. Please let us know about your complaint and we will do our best to find a solution.