Helpline services for non-work related matters
Your membership gives you access to our free legal assistance helpline where one of our team can provide help and guide you with non-work related legal matters.
The legal helpline team will be happy to assist you with initial guidance on your legal rights and options on a full range of legal issues, including:
- Family & Child Care issues
- Divorce
- Financial and property issues following a relationship breakdown
- Consumer Rights
- Neighbour/Boundary disputes
- Landlord & Tenant Issues
- Conveyancing (Buying or Selling a house)
- Professional Negligence
- Public law, Human Rights & Civil Liberties
- Education disputes
- Motoring Offences
- Criminal Prosecution Defence
Our legal helpline service operates Monday to Friday, 9am to 5pm. Where a member requests the service, the helpline team will endeavour to contact you no later than the next working day.
Please note that the helpline is not intended to replace the services of a solicitor, but rather to assist you to identify the legal issues at hand, consider your legal rights and what courses of action are available to you and whether you need to consult a solicitor. The helpline can provide general advice only and cannot assist with complex legal matters which may require the review of documentation or specific legislation. General advice may be limited to signposting and referring the member to other appropriate agencies, or recommending a specialist solicitor for further assistance.
The legal helpline service is restricted to a maximum of 30 minutes advice.
In England, Northern Ireland and Wales, our legal helpline service is operated by award winning, national law firm, Stephensons Solicitors LLP. In Scotland the service is provided by Anderson Strathern (please note: the service is not available in the Isle of Man and the Channel Islands).
How to access this service
Complete this online form, and one of the legal helpline team will call you back to talk you through your query and how they can best assist.
What our members say about the service
Stephensons Legal Helpline Service is 5-star rated on TrustPilot.
Here is what some of our members have had to say about the service:
“Spoke with Katie with RCN Legal Helpline Team. She was very friendly and informative, she made it easier to open up about some difficult topics and advised me the best way forward.”
“Excellent advice. Very helpful and supportive and very knowledgeable.”
“At the end of our call I felt informed and enabled. Any worries I had fell away, replaced by a clear and well-reasoned plan of action. I could not be more grateful for the service I received.”
“Polite, charming and very knowledgeable as to the best way forward. By the end of the call we were well informed and extremely happy with the service we received from a delightful advisor.”
“Very quick response, direct, efficient, confident initial advice, which is exactly what I was looking for!”
Need help with a work issue?
You can find answers to your questions in our comprehensive advice. You can also contact our advice team if you'd like to discuss matters further.
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