You said, we did
We're always trying to improve our services and listen to your feedback. Here are some of the changes we've made this year.
We would like the café to reopen in the Library and Heritage Centre
We have reopened the café on a trial basis
The café is open Tuesday – Thursday 9am-3pm from June until end of November 2023 on a trial basis to gauge demand.
It has been difficult returning books to the library – Can you offer free returns by post?
Good news - We have now made postal loans free - of - charge.
We heard you. We understand that it has been hard on our members to access the library. Postal loans are now free of charge.
I can’t use WhatsApp on the library wifi.
WhatsApp now works on the library wifi
We have fixed the issue with WhatsApp not working on the library wifi.
I don’t carry around my RCN number to log in for e-resources.
We've set up access using your email or membership number.
You can now log in using your email address.
Can we have larger screens on the PC's in the Library and Heritage Centre.
A larger screen has been added to one of the PC's.
We have currently replaced one smaller monitor with a larger screen.
Can we have more time to ask questions at events?
More time for questions at events.
Event planners are factoring in more time for questions at upcoming events in their planning where this is appropriate.
Can you make copies of RCN guidance documents more easily available.
RCN publications are online.
RCN publications can be found and downloaded through the RCN library catalogue.
